Our outputs
Taxation
This output reports on the delivery and administration of simple, efficient and equitable revenue management services for the State's taxes and grant and subsidy schemes. The Office of State Revenue, a portfolio office in Queensland Treasury, is responsible for delivering the taxation output.
It delivers and oversees the State taxation by collecting revenue (comprising duties, and pay-roll, land and debits taxes), including revenue investigation and revenue debt recovery. Key clients include taxpayers, grant and subsidy recipients and their agents and professional advisers.
Vision and mission
To be the first choice as innovative revenue managers for the State Government and the community.
Structure
Under Treasurer Gerard Bradley
- Office of State Revenue
- Executive Director James Green
- Deputy Commissioner Allan Mason
- Director, Policy and Legislation Melinda Watson
- Director, Grants and Subsidies Virginia Giles
- Director, Taxes Investigations Geoff Jones
- Deputy Commissioner Martin Schwede
- Acting Director, Business Intelligence Terry Searson
- Director, Information Technology Rein Van Vliet
- Director, Business Development Tony Kulpa
- Deputy Commissioner John Corlis
- Director, Client Management Gary Gibbards
- Director, Taxes Specialist Services Julia Duffy and Walter Vitali (acting)
- Deputy Commissioner Allan Mason
- Executive Director James Green
Output performance highlights
| Measures | Target | Actual |
|---|---|---|
| Quantity | ||
| Amount of revenue collected | $5.7B | *$6.7B |
| Number of amendment provisions including subordinate legislation developed | 5 | 8 |
| Number of First Home Owner Grant (FHOG) applications | 21,000 | 22,696 |
| Number of fuel subsidy payments | 27,000 | 23,451 |
| Quality | ||
| Client satisfaction with service provided | 70% | **62.5% |
| Legislative amendment program and revenue policy advice within service standards | 90% | 95% |
| Timeliness | ||
| FHOG applications processed within service standards | 95% | 95% |
| Percentage of investigations performed within service standards | 90% | 92% |
| Legislative program and deliverables with deadlines | 90% | 100% |
| Payment and investigation of fuel subsidy claims within service standards | 95% | 96% |
| Policy advice, briefings and Ministerial correspondence within deadlines | 95% | ***84% |
* Includes Community Ambulance Cover, gambling, First Home Owners Grant and fuel subsidy.
** Low survey response rate means this result is not a reliable performance indicator.
*** Responses to Ministerials were delayed due to expected land tax policy announcements.
Highlights
| Strategic business priority | Highlights | The year ahead |
|---|---|---|
Modernise pay-roll tax administration by applying the Taxation Administration Act 2001 and implementing new technology systems and business processes. |
Completed development of our online revenue management system (RMS) for pay-roll tax which was implemented from 4 July 2005 , streamlining and simplifying the administration of pay-roll tax. |
With RMS going live online on 4 July 2005, our pay-roll tax clients can now reap the benefits of a state of the art online revenue management system. |
Manage revenue within agreed service standards by continually reviewing use of resources, refining systems and operating procedures against benchmarks and other best practice measures. |
Planning commenced to extend the benefits of RMS to all revenue lines. |
In the coming year RMS will be further developed and refined to provide faster and better service to our duties clients. |
Proactively identify, investigate and create the capability for efficient and effective revenue management for the Government. |
A new compliance model has been adopted to be applied progressively to all revenue lines. The model provides a framework for tailoring strategies to assist clients to meet their obligations and obtain their entitlements. |
The model will be applied to duties administration. |
Revenue managed
Analysis: This graph shows the increase in revenue under management since the year 2000.
Key issues facing the output
- Implementing and dealing with the implications of revenue changes under the Intergovernmental Agreement on Reform of Commonwealth-State Financial Relations (IGA) announced in the 2005-06 State Budget.
- Developing Release 2 of the Revenue Management System (RMS).
- Continuing to manage revenue in sustained periods of high levels of economic activity.
Strategic business priorities
Strategic business priority - Modernise pay-roll tax administration by implementing the Taxation Administration Act 2001, new technology systems and new business processes.
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Delivered state-of-the-art online tax lodgement tool
Treasury successfully implemented the first release of a state-of-the-art online revenue management system (RMS) which benefits our clients through simplified, electronic lodgement of pay-roll tax returns. RMS will be progressively expanded to include other revenue streams, ultimately benefiting all of our clients.
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Supported new initiative with new legislation
Treasury developed and implemented new legislation, the Pay-Roll Tax Administration Amendment Act 2004. This new legislation supports the new system and provides the framework for modernising pay-roll tax administration, particularly by applying the standard administration provisions of the Taxation Administration Act 2001 to pay-roll tax.
Strategic business priority - Manage revenue within agreed service standards by continually reviewing use of resources, refining systems and operating procedures against benchmarks and other best practice measures.
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Ensured clients get the benefits
Based on the successful development of the RMS, we began planning the extension of this online system to all revenue streams so the benefits of the new system and streamlined processes are eventually available to all OSR's revenue clients. We will begin developing RMS Release 2, which will allow our duties clients to access online lodgement.
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Adopted new technology for better service
We introduced computer telephony integration to our client contact centre, which maximises our clients' access to information. This streamlines and speeds up clients' transactions with us. The new telephony system has resulted in the expansion of services Treasury can offer its clients. Over the next 18 months, the range of services will expand to include enquiries for the First Home Owner Grant, Fuel Subsidy Scheme and land tax.
Strategic business priority - Proactively identify, investigate and create the capability for an efficient and effective revenue management system for the Government.
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Encouraged clients to better understand compliance issues
Treasury adopted a new compliance model to be applied to all revenue lines. The model provides a framework for gaining a better understanding of compliance habits as a basis for developing more effective strategies to assist clients with the revenue laws. This model will be progressively introduced during 2005-06 to duties.
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Achieved land tax reform for Queensland
We developed and implemented the land tax reform package, which included simpler land tax calculations and new concessions for caravan parks. In the coming year, land tax concessions for principal place of residence will be extended to home owners who use part of their home as a place of business.
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Abolished taxes delivers Queensland taxpayers savings
During 2004-05, we implemented the State Government's decision, made under the Intergovernmental Agreement on the Reform of Commonwealth-State Financial Relations, to abolish certain taxes. These reforms began with the abolition of debits tax on 1 July 2005 . The reforms will continue during 2005-06 with lease duty and credit business duty will be abolished from 1 July 2006. Taking into account all taxes that will be abolished, the abolition of these duties will save taxpayers around $1.6 billion over the next five years.
