Support corporate service providers' capability to deliver high quality, cost-effective services.

Began implementing an accommodation strategy which required collocating 1,393 shared service provider (SSP) staff from 36 offices to 11 buildings in the Brisbane CBD.

Finalised a workforce management framework and invested $1.7 million in over 700 training sessions to improve skills for shared service employees.

Continue to progress the accommodation strategy across regional Queensland and Brisbane CBD locations.

Implement workforce management strategies including monitoring workforce profiles and revising training priority skill areas.

Continuously improve corporate services.

Further developed a series of frameworks to guide shared service implementation.

Continue to implement frameworks to support the next phase of the Shared Service Initiative.

Support Government agencies in their service delivery through the provision of client-focused, high-quality corporate services.

Administered the first Shared Service Initiative Client and Customer Survey and disseminated results from the staff survey.

Coordinate the Shared Service Initiative Client and Customer Survey and staff survey for 2005.

Generate benefits for the Queensland Government from cost-effective corporate service delivery to agencies.

Realised returns of $10 million by shared service providers/CorpTech and $6.2 million in procurement savings.

Ensure savings and returns are met and the Shared Service Initiative is on track.