Shared service implementation - Shared Service Implementation Office output
| Strategic business priorities | Highlights | The year ahead |
|---|---|---|
|
Continuously improve corporate services. |
Coordinated the development of a common costing and pricing methodology and finalised preparation for the 2006-07 notional pricing year. |
Monitor the notional pricing year and assist shared service providers in preparation for the first year of full fee-for-service in 2007-08. |
|
Generate benefits for the Queensland Government from cost-effective corporate service delivery to agencies. |
Refined the Shared Service Initiative operating model, resulting in the establishment of the Shared Service Agency on 1 July 2006. Achieved savings by shared service providers and CorpTech of $14.4 million and $12 million in agency procurement savings. |
Work with stakeholders to ensure the shared service model continues to meet the needs of the Queensland Government. Ensure Shared Service Initiative savings and returns are met and the initiative is on track. |
|
Support corporate service providers' capability to deliver high-quality, cost-effective services. |
Completed regional collocations in Toowoomba, Rockhampton and Maroochydore. Coordinated training and development opportunities for corporate services staff. |
Finalise further regional collocations in Cairns, Townsville and Robina. Continue to implement the Workforce Management and Development Program. |
|
Support Government agencies in their service delivery through the provision of client-focused, high-quality corporate services. |
Progressed a series of forums to engage stakeholders and build agency and shared service provider capabilities. |
Continue to engage stakeholders and provide information through useful and effective means. |
Financial summary
| 2005-06 | 2004-05 | |
|---|---|---|
| State contribution | $6.32M | $6.32M |
| Other revenue | $0.23M | $0.2M |
| Full-time equivalent employees | 40 | 30 |
Awareness of the Shared Service Initiative
Analysis: Results from the 2005 Client and Customer Survey indicated that 98.6 per cent of Shared Service Initiative clients were aware of the initiative. Clients are high-level end users and purchasers of shared services, such as finance and human resource managers, while customers are public servants who use services. New staff members in client-related positions account for the awareness among clients being lower than 100 per cent.
Last reviewed 24 August 2009
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