Supporting and educating our clients and their agents
The Office of State Revenue (OSR) team is committed to supporting and educating its clients and agents.
In 2006-07, OSR established a dedicated Client Engagement Team (CET) to continue providing assistance to clients and their agents by ensuring that returns submitted are correct. The CET also provided training for self assessors for Duties Online.
Commissioner of the Office of State Revenue David Smith said CET helped clients and their agents 'get it right from the start'.
"Duties self assessors are our key stakeholders for Duties Online," he said.
"Duties Online is scheduled for release in early 2008 and represents a significant improvement for OSR, our clients and their agents."
The CET team conducted visits for new self assessors and those who were having difficulty meeting their obligations. A compliance model was introduced in 2006-07 and used to educate duties self assessors.
In 2006-07, CET conducted 37 client visits which involved briefing and obtaining feedback from major insurance companies and the Queensland Law Society to raise awareness of Duties Online. For more information, visit the Office of State Revenue website.
Last reviewed 7 January 2008
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