Shared service implementation
The Shared Service Initiative (SSI) is a whole-of-Government approach to corporate service delivery. The vision is to provide high-quality, cost-effective corporate support services across the Queensland Government. Shared services is underpinned by standardising business processes, consolidating technology and pooling resources and expertise.
Under the shared service model, Government agencies joined together in 'clusters' to share corporate services and resources through shared service providers (SSPs).
From 1 July 2006 hosting arrangements for the SSPs CorporateLink, PartnerOne and Corporate Solutions Queensland were consolidated from three host agencies to the Shared Service Agency (SSA) hosted by Queensland Treasury. Approximately 2,200 staff from these SSPs transitioned into the SSA.
SSPs for Queensland Health and Education, Training and the Arts (Corporate and Professional Services and the Corporate Administration Agency) and Parliamentary Service continue to operate under their existing hosts.
Last reviewed 7 January 2008
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