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Annual Report 2007-08

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The year in review – Shared service implementation – CorpTech

Business priority	Highlights	The year ahead
Provide ICT support for existing corporate services applications to meet the needs of shared service providers and agencies.	Upgraded existing human resource solutions for several Government agencies to improve payroll capabilities.	Provide support as new business solutions are released, including the interim Queensland Health payroll system.
Develop, integrate and provide whole-of-Government ICT business solutions to meet client needs and Shared Service Initiative objectives.	Implemented the new whole-of-Government finance solution in four Government agencies, bringing the total number of agencies on the new solution to 10.	Finalise business solution rollout planning, including formally agreed scopes, budgets, timelines and stakeholder responsibilities.
	Implemented the Queensland Government’s new recruitment solution supporting the ‘Smart jobs and careers’ website.	Continue to rollout new business solutions.
Implement organisational improvements to streamline ICT services and support to clients.	Aligned CorpTech’s organisational design and capability to support the business solution implementation model.	Continue to implement a range of strategic HR initiatives to achieve a sustainable workforce that is able to meet current emerging business opportunities.

Financial summary

	2007–08	2006–07
State contribution	$-1	$-1
Other income	$125.22M	$113.64M
Full-time equivalent employees	400	508

1. CorpTech receives all its income through user charges and grants.

Number of calls received and percentage of calls resolved

Analysis: Numbers of calls to CorpTech’s Service Desk continued to increase during the first half of 2007–08, in line with the implementation of new business solutions. As the number of total calls declined in the second half of the year, the relative complexity of calls increased through a higher proportion of ‘how to’ calls.

Last reviewed 5 November 2008

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