Implement outcomes from the Gambling Help Services
System review.

Continued developing the Performance Management Framework.

Complete and implement the framework in December 2008.

Completed the selection process for consultants for Gambling Help Services in Indigenous and culturally and linguistically diverse communities.

Use the new Gambling Help Network Secretariat to provide administrative assistance to the Gambling Help Services Network.

Implement outcomes from the review of the scheme for reallocating gaming machine operating authorities in hotels.

Amended conditions of the scheme by removing certain restrictions, amending gaming machine installation arrangements and allowing the transfer of gaming machine authorities in special circumstances.

Hold three tender sales of operating authorities as recommended in the review.

Conduct a further trial of card-based gaming, including responsible gambling initiatives for the introduction of card-based gaming.

Commenced a six-month trial of
the card-based gaming system, operated by E-bet/Odyssey, at Sandgate RSL in March 2008.

Conclude the Sandgate trial and commence a second trial at Redcliffe RSL.

Interpret player activity and behaviour studies and analyse these against responsible gambling best practice standards.

Investigate the adequacy of the current regulatory framework for server-based gaming technology for gaming machines.

Continued to develop the Queensland regulatory model to facilitate server- based gaming.

Continue to engage stakeholders in the facilitation of server-based gaming.

Participated in the server-based gaming subgroup of the Gaming Machine National Standards Working Party.

Investigate appropriate technical standards to support server-based gaming.

Complete the five-year review of the Queensland Responsible Gambling Code of Practice.

Finalised Phase 3 of the review of the code, which focused on the sustainability of long-term responsible-gambling practices.

Implement the report’s recommendations on maintaining long-term responsible-gambling practices that minimise harm.

Released the Guidelines for Player Loyalty Programs to support the Queensland Advertising and Promotions Guideline.

Work with industry and communities to ensure commitment to the Code of Practice continues, and best practice initiatives are recognised.

Facilitate best practice grants management for funding programs to maximise community benefit.

Reviewed the structure and operation of the community benefit funds to streamline processes and ensure the relevance and currency of the funds in responding to community needs.

Finalise the review and continue implementing outcomes.

Provided executive and secretariat support to the Gambling Community Benefit Fund, Jupiters Casino Community Benefit Fund and Breakwater Island Casino Community Benefit Fund.

Continue to facilitate the distribution of grants to Queensland community organisations.

Adjusted the closing dates of the Gambling Community Benefit Fund to increase organisations’ ability to apply for grants and enhance the availability of advice during peak periods.

Distributed $34.8 million from the Gambling Community Benefit Fund and $5.3 million from the casino community benefit funds.