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Annual Report 2007-08

• Letter of transmittal
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The year in review – Taxation

Business priority	Highlights	The year ahead
Establish positive working relationships with clients and provide information that assists them to confidently meet their obligations and receive their entitlements.	Promoted the benefits of using Duties Online to clients through workshops and seminars across South East Queensland and major regional centres.	Support existing clients using Duties Online, and introduce new clients to the system.
		Redevelop the OSR website to better meet client needs.
		Undertake a red tape reduction program to reduce administrative and compliance costs for clients.
Provide responsive and ongoing legislation and revenue policy advice services to Government.	Implemented 2007–08 Budget initiatives, including introducing a three-year, 50 percent cap on land values (used to assess land tax liability), changing vehicle registration duty rates and halving mortgage duty.	Continue to reform Queensland taxation by implementing a range of reforms.
	Developed legislation and implemented payroll tax harmonisation changes to achieve greater consistency for businesses operating in more than one state.	Continue to implement payroll tax harmonisation, including developing relationships with industry bodies and providing an education program.
Develop and maintain simple, efficient and equitable revenue management services.	Launched Duties Online – Revenue Management System (RMS) Release 2 – which enables clients to lodge online and pay taxes electronically.	Develop RMS Release 3 for land tax, Community Ambulance Cover, and grants and subsidies.
	Continued to develop Revenue Base Management (RBM) as a tool to improve revenue forecasting, client profiling and risk management.	Continue to enhance RBM capability, and implement new compliance initiatives to better handle complex and high-value revenue investigations.

Financial summary

	2007–08	2006–07
State contribution	$57.95M1	$45.13M
Other income	$5.04M	$2.51M
Full-time equivalent employees	498	449

1. Increased funding for Cabinet Budget Review Committee approved programs including the Revenue Management System and tax compliance.

Revenue, grants and subsidies managed per employee

Analysis: The cost for OSR to manage revenue, grants and subsidies increased by 10 percent in 2007–08 due to the short-term cost impact of RMS 2. However, revenue per full time equivalent employee also increased. Revenue, grants and subsidies managed grew by $2.7 billion over the period 2003–04 to 2007–08.

Last reviewed 5 November 2008

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