Our performance

Economic and fiscal coordination

Service standards

Fiscal coordination

Notes 2018–19 Target/ estimate 2018–19 Estimated actual
Effectiveness measures
Target ongoing reduction in Queensland’s relative debt burden, as
measured by the General Government debt-to-revenue ratio
56% 54%
Target net operating surpluses to ensure any new capital investment in
the General Government sector is funded primarily through recurrent
revenues rather than borrowings
60% 79%
Manage the capital program to ensure a consistent flow of works to
support jobs and the economy and reduce the risk of backlogs emerging
Met $6.06B
Maintain competitive taxation – own source revenue to remain at or below
8.5% as a proportion of nominal gross state product
8.2% 8.3%
Target full funding of long-term liabilities such as superannuation and
WorkCover in accordance with actuarial advice
Met Met
Maintain a sustainable public service by ensuring overall growth in full
time equivalent employees, on average over the forward estimates, does
not exceed population growth
1.7% 1.68%
Efficiency measure
Average cost per hour of advice and support output 1 $131.18 $109.29
Service standards

Economic policy, analysis and forecasting

Effectiveness measure
Stakeholder and customer satisfaction with Economic Strategy outputs 80% 85%
Efficiency measure
Average cost per hour of advice and support output 1 $118.09 $102.53

 

Service standards

Statistical services

Notes 2018–19 Target/ estimate 2018-19 End of financial year actual
Effectiveness measure
Stakeholder and customer satisfaction with Queensland Government Statistician outputs (rated satisfied or very satisfied) 95% 100%
Efficiency measure
Average cost per hour of advice and support output 1 $98.65 $95.81

End-of-year variance notes

1. The average cost per hour of advice and support output is calculated using 2018–19 end-of-year actual information.

Agency performance

Service standards 2018–19 Target/ estimate 2018–19 End of financial year actual
Effectiveness measure
Overall customer satisfaction with policy and performance advice
provided
75% 85%
Efficiency measure
Average cost per hour of advice and support output $106.81 $98.79

Commercial services

Service standards

Commercial projects

2018–19 Target/ estimate 2018–19 End of financial year actual
Effectiveness measure
Overall customer satisfaction with advice and support provided 80% 85.7%
Efficiency measure
Average cost per hour of project services $127.98 $121.63
Service standards

Investment programs

2018–19 Target/ estimate 2018–19 End of financial year actual
Effectiveness measure
Overall customer satisfaction with advice and support provided 80% 80%
Efficiency measure
Average cost per hour of advice and support output $108.34 $101.12
Service standards

Shareholder services

2018–19 Target/ estimate 2018–19 End of financial year actual
Effectiveness measure
Overall customer satisfaction with advice and support provided 80% 76%
Efficiency measure
Average cost per hour of advice and support output $106.46 $96.56

Commercial services

Service standards

Financial provisioning scheme

Notes 2018–19 Target/ estimate 2018–19 End of financial year actual
Effectiveness measure
Overall customer satisfaction with advice and support provided 1,3 75% Discontinued measure
Efficiency measure
Average cost per hour of advice and services 2,3 $110.14 Discontinued measure

End-of-year variance notes

  1. The service standard has been replaced by a new measure ‘Overall stakeholder experience in using processes associated with the Financial Provisioning Scheme’. This is due to the change in focus to reflect the experience that customers have when interacting with the government and provides a better tool to measure and improve government services. As the scheme commenced data migration from April 2019, all aspects of the service haven’t been delivered and were therefore unable to be measured in 2018–19.
  2. The service standard has been replaced by a measure ‘Administrative costs as a percentage of Fund revenue’. This new measure reflects the broader costs associated with delivering the Financial Provisioning Scheme as a proportion of the funds received for the Financial Provisioning Fund. As the scheme commenced data migration from April 2019, all aspects of the service haven’t been delivered and were therefore unable to be measured in 2018–19.
  3. Queensland Treasury will commence reporting the performance on new service measures in its 2019–20 Annual Report.

Revenue management

Service standards

Revenue services

Notes 2018–19 Target/ estimate 2018–19 End of financial year actual
Effectiveness measure
Customer satisfaction with services provided 70% 70%
Average overdue debt as a percentage of total revenue collected 2% 1.5%
Total revenue dollars administered per dollar expended – accrual 1 $188 $255
Efficiency measure
Cost of delivering a compliance program as a ratio of the compliance
revenue assessed
2 0.096 0.079
Service standards

Penalty debt services

Notes 2018–19 Target/ estimate 2018 –19 End of financial year actual
Effectiveness measure
State Penalty Enforcement Registry (SPER) clearance rate
(finalisations/lodgements)
3 85% 97%
Efficiency measure
Average cost per $100 collected $9.30 $9.69

End-of-year variance notes

  1. The increase between the target/estimate and the end-of-year actual is mainly due to higher than projected royalty revenues and lower than anticipated operating expenses as a result of the re-profiling of expenses associated with the Office of State Revenue’s Transformation Program to future years.
  2. The decrease between the target/estimate and the end-of-year actual is mainly due to a number of outlier duties cases with significant revenue. These are partially offset by the large, complex royalty cases that are still to be finalised in the following year.
  3. This higher clearance rate is due to the positive impact of data enrichment and other ongoing initiatives.
Last updated: 27 September 2019