Our performance

Budget and financial management

Budget and financial management1

Service standards

Fiscal coordination and budget strategy development2

2019–20 Target/estimate 2019-20 End of financial year actual
Effectiveness measures
Target ongoing reductions in Queensland’s relative debt burden, as measured by the General Government debt to revenue ratio3 64% 77%
Target net operating surpluses that ensure any new capital investment in the General Government Sector is funded primarily through recurrent revenues rather than borrowing (as measured by the General Government net operating cashflows as a proportion of purchases of net investments in non-financial assets)3 60% ..
The capital program will be managed to ensure a consistent flow of works to support jobs and the economy and reduce the risk of backlogs emerging3 $13,709 million4 $12,428 million4
Maintain competitive taxation by ensuring that General Government Sector own-source revenue remains at or below 8.5% of nominal gross state product, on average, across the forward estimates3 8.5% 8.2% (for 2019–20)
Target full funding of long-term liabilities such as superannuation and WorkCover in accordance with actuarial advice Full funding Met
Maintain a sustainable public service by ensuring that overall growth in full-time equivalent (FTE) employees, on average over the forward estimates, does not exceed population growth3 1.68% 2.2% (two year average growth to 2020–21)
Efficiency measure
Average cost per hour of advice and support output5 $131.18 $119.63
 

Financial Provisioning Scheme6

 

2019–20 Target/estimate

 

2019-20 End of financial year actual

 

Effectiveness measure

Overall stakeholder experience in using processes associated with the Financial Provisioning Scheme5 Report actuals 100%
Efficiency measure
Administrative costs as a percentage of Fund revenue Report actuals 4.20%

 

Notes

  1. This is a new service area with services previously presented in the Economic and fiscal coordination and Commercial services areas in the 2019–20 SDS. The new service area, Budget and financial management, reflects the implementation of the new Treasury operating model.
  2. This service was previously presented under the Economic and fiscal coordination service area in the 2019–20 SDS. The service name has been changed to reflect the implementation of the new Treasury operating model.
  3. These measures are based on Government’s Fiscal Principles and typically reported on an Estimated Actual basis published as part of the annual State Budget. A 2019-20 Estimated Actual along with an update on the performance against the Fiscal Principles is published as part of the Treasurer’s COVID-19 Fiscal and Economic Review.
  4. The capital program measure reflects the inclusion of capital grants. The 2019-20 target is restated to include capital grants.
  5. The decrease between actual and budget is due to the impact of the government’s wage policy, less than expected direct recoverable charges associated with 1 William Street office accommodation and the reduction in corporate support costs, mainly relating to corporate staffing costs as a result of the government’s wage policy and the department’s FTE management strategies.
  6. This service was previously presented under the Commercial Services service area in the 2019-20 SDS. The change occurred to reflect the implementation of the new Treasury operating model.

Economics and policy

Economics and policy1

Service standards

 

Economic and revenue policy, analysis and forecasting2

2019–20 Target/estimate 2019-20 End of financial year actual
Effectiveness measures
Stakeholder and customer satisfaction with Economic Strategy outputs3 80% n/a
Efficiency measure
Average cost per hour of advice and support output4 $112.60 $101.80
 

Service standards

Policy and partnerships: line agencies5

2019–20 Target/estimate 2019-20 End of financial year actual
Effectiveness measure
Overall customer satisfaction with policy and performance advice provided3 75% n/a
Efficiency measure
Average cost per hour of advice and support output4 $107.27 $97.18
Service standards

Statistical services and data analytics6

2019–20 Target/estimate 2019-20 End of financial year actual
Effectiveness measure
Stakeholder and customer satisfaction with Queensland Government Statistician outputs (rated satisfied or very satisfied) 95% 100%
Efficiency measure
Average cost per hour of advice and support output4 $102.17 $95.00

 

Notes

  1. This is a new service area with services previously presented in the Economic and fiscal coordination or Agency performance service areas in the 2019–20 SDS. The new service area, Economics and policy, reflects the implementation of the new Treasury operating model.
  2. This service was previously presented under the Economic and fiscal coordination service area in the 2019–20 SDS. The service name has been changed to reflect the implementation of the new Treasury operating model.
  3. This service standard measures overall client satisfaction derived from an annual survey of key clients and stakeholders. The 2019–20 actual result is not available as the survey was not conducted due to COVID-19.
  4. The decrease between actual and budget is due to the impact of the Government’s wage policy, less than expected direct recoverable charges associated with 1 William Street office accommodation and the reduction in corporate support costs, mainly relating to corporate staffing costs as a result of the Government’s wage policy and the department’s FTE management strategies.
  5. This service was previously presented under the Agency performance service area in the 2019–20 SDS. The change occurred to reflect the implementation of the new Treasury operating model.
  6. This service was previously presented under the Economic and fiscal coordination service area in the 2019–20 SDS. The service name has been changed to reflect the implementation of the new Treasury operating model.

Commercial services

Commercial services

Service standards

 

Commercial projects

2019–20 Target/estimate 2019-20 End of financial year actual
Effectiveness measures
Overall customer satisfaction with advice and support provided1 80% n/a
Efficiency measure
Average cost per hour of project services2 $123.92 $114.79
 

Service standards

 

Shareholder services

2019–20 Target/estimate 2019-20 End of financial year
Effectiveness measure
Overall customer satisfaction with advice and support provided1 80% n/a
Efficiency measure
Average cost per hour of advice and support output2 $111.88 $103.89

 

Notes

  1. This service standard measures overall client satisfaction derived from an annual survey of key clients and stakeholders. The 2019–20 actual result is not available as the survey was not conducted due to COVID-19.
  2. The decrease between actual and budget is due to the impact of the Government’s wage policy, less than expected direct recoverable charges associated with 1 William Street office accommodation and the reduction in corporate support costs, mainly relating to corporate staffing costs as a result of the Government’s wage policy and the department’s FTE management strategies.

Revenue management

Service standards

Revenue services

2019–20 Target/estimate 2019-20 End of financial year actual
Effectiveness measures
Customer satisfaction with services provided 75% 75%
Average overdue debt as a percentage of total revenue collected 2% 1.7%
Total revenue dollars administered per dollar expended – accrual1 $210 $203
Efficiency measure
Average compliance revenue assessed per dollar cost of delivering a compliance program2 0.096 0.090
Service standards

Penalty debt services

2019–20 Target/estimate 2019-20 End of financial year actual
Effectiveness measure
SPER clearance rate (finalisations/lodgements)3 85% 104%
Efficiency measure
Average cost per $100 collected $9.30 $9.68

 

Notes

  1. The decrease between the 2019–20 target/estimate and actual is due to the reduction of revenue as a result of the economic impacts of COVID-19, coupled with the reprofiling of expenses associated with the OSR Transformation Program.
  2. This service standard represents a ratio of outputs to inputs (in dollar terms). The output is the compliance revenue assessed under a compliance program, divided by the input being the full-time equivalent cost in delivering a compliance program. The cost of compliance is based on employee related expenses; the higher the ratio the greater the efficiency.
  3. Finalisation rate for 2019–20 is 104%, well above the target rate of 85%. This is due to lower lodgements from referring agencies from March 2020 to June 2020 as a result of COVID-19 compared to the number of debts finalised over the same period.

Planning

Better planning for Queensland1

Service standards 2019–20 Target/estimate 2019-20 End of financial year actual
Effectiveness measures
Level of stakeholder satisfaction with accessibility and transparency of the requirements of the planning system 70% 83%
Efficiency measure
Average administrative costs per decision made by the State Assessment and Referral Agency2 $4,070 $4,522

Notes

  1. This service was transferred as part of the machinery-of-government change to Treasury from the former Department of State Development, Manufacturing, Infrastructure and Planning.
  2. The variance is due to the ongoing unpredictable nature of appeals and the costs associated with managing involvement in these appeals to ensure that the State’s interests are appropriately protected through the appeal process. There were also escalation costs such as the enterprise bargaining increase of 3%, plus the enterprise bargaining bonus of $1,250 per FTE in March 2020.

Infrastructure and economic resilience

Infrastructure and economic resilience strategy, policy and planning1

Service standards 2019–20 Target/estimate 2019–20 End of financial year actual
Effectiveness measures
Level of satisfaction of key stakeholders with timeliness and effectiveness of consultation undertaken relating to infrastructure and economic resilience strategy, policy and planning 75% 81%
Efficiency measure
Administration costs as a percentage of infrastructure investment coordinated through the service area <0.5% 0.09%

Note

  1. This service was transferred as part of the machinery-of-government change to Treasury from the former Department of State Development, Manufacturing, Infrastructure and Planning.

Discontinued measures

Revenue management
Service standards

Revenue services

2019–20 Target/estimate 2019–20 Estimated actual
Efficiency measure
Cost of delivering a compliance program as a ratio of the compliance revenue assessed1 0.096 0.079

Notes

  1. This measure has been discontinued and replaced by a new efficiency measure ‘Average compliance revenue assessed per dollar cost of delivering a compliance program’. This new measure better reflects the efficiency of delivering the revenue services.
Last updated: 29 September 2020