We've changed our name: the Office of State Revenue is now Queensland Revenue Office

Contacting you about debts and unclaimed funds

You may have unpaid fines or penalties registered with the State Penalties Enforcement Registry (SPER), which we are required to collect and enforce. We also make compensation and restitution payments that may be ordered by a Queensland court to be paid to you.

We use various means—phone, email, SMS— to tell you about your debts or unclaimed funds, but we understand that scammers can do the same. We are committed to giving you accurate information about our communication with you and protecting your financial and personal details.

SPER enforcement notices—privacy incident

What happened?

On 9 May 2022, you may have been sent mail with SPER enforcement notices about unpaid fines.

These notices may have included information about your unpaid fine together with notices relating to other people, which were not meant to be sent to you.

You will receive a letter from us if you are affected by this incident, and we are continuing to investigate why this occurred.

If you have received a notice that includes information not related to you, we ask that you destroy it, if you have not already done so.

How has SPER responded to this incident?

At this stage we understand there was an error in the data used to prepare the letters for printing, collating and mail-out. On becoming aware of this incident, we immediately took steps to stop use of the data that contained the error. An investigation has commenced to fully understand the incident so this data error will not occur in the future.

We apologise for any difficulty this may have caused.

Further information

If you would like to speak to SPER about this matter, SPER can be contacted by telephone on 1300 365 635, Monday to Friday between 8am and 6pm, or by email at sper@treasury.qld.gov.au.

Phone calls about your SPER debt

If you have recently received a SPER enforcement order, or we have suspended your driver licence, you might get a call from us.

We’ll call to explain your obligations, payment options and the consequences of not paying your SPER debt on time. We won’t discuss the specific details of your case until we have verified your identity.

If you are concerned about providing details over the phone, call us on 1300 365 635.

SPER overpayments

We may contact you if you have accidentally overpaid a fine or penalty debt with us. We will need to confirm your bank account details or postal address so we can return the overpayment to you.

We may contact you by phone, email or SMS.

If you are concerned about providing details over the phone, call us on 07 3211 6485 or 1300 365 635.

Apply for your overpayment

Follow these steps to apply to have your funds transferred to your bank account:

Download and complete an EFT application form, including your party ID number. If you don’t know yours, call us on 07 3211 6485 .
Provide supporting documents
- a copy of a bank statement that confirms your name, BSB and account number (this includes bank accounts held in joint names)
- evidence of a change of name (e.g. marriage certificate) if you are known by other names.
Email or post your completed EFT application form and supporting documents
- sper.finance@treasury.qld.gov.au
- GPO Box 1387, Brisbane QLD 4001.

After we process your application, we will deposit the funds into your nominated bank account within 4 to 6 weeks.

Email scams

We urge people to be careful when responding to emails about penalty infringement notices. We have identified an email scam designed to get your bank details when you open an attached file.

If you’re concerned about the source of an email, call us on 1300 365 635 (overseas +61 7 3328 4811).

If you think you have received a message from a suspicious source, do not reply to it or open links or files within the message.

The websites where you can find our content are:

If you believe you have given bank account details to a scammer, contact your financial institution immediately.

Find out more about:

Unclaimed funds

If you have overpaid a debt or have a compensation or restitution payment owing to you, we may have sent you a cheque. If you haven’t cashed it, we will contact you to arrange to have the funds transferred to your bank account.

We may contact you by phone, post or SMS. The text message we send will have instructions on how to apply to reclaim your funds.

Apply for your payment

Follow these steps to apply to have your funds transferred to your bank account:

Download and complete an EFT application form, including your party ID number. If you don’t know yours, call us on 1300 365 635.
Provide supporting documents
- a copy of a bank statement that confirms your name, BSB and account number (this includes bank accounts held in joint names)
- evidence of a change of name (e.g. marriage certificate) if you are known by other names.
Email or post your completed EFT application form and supporting documents
- sper.finance@treasury.qld.gov.au
- GPO Box 1387, Brisbane QLD 4001.

After we process your application, we will deposit the funds into your nominated bank account within 4 to 6 weeks.

The Public Trustee

We are required to transfer all funds that have gone unclaimed after 2 years to the Queensland Public Trustee. The Public Trustee is responsible for holding unclaimed money on behalf of Queenslanders.

Learn about unclaimed money in other states and territories: