This content will move to a new location on the Queensland Revenue Office website in March 2023.

BPOINT terms and conditions

Definitions and interpretations

  • ‘We’ and ‘us’ means Queensland Revenue Office.
  • ‘You’ and ‘your’ means the legal entity or entities using this site.
  • ‘This site’ means the equipment, programs and services we provide to allow you to access our information.

Terms of agreement

  • Queensland Revenue Office is part of Queensland Treasury, operated by the State of Queensland.
  • Your access to the BPOINT online payment system is conditional upon your acceptance and compliance with these terms and conditions.
  • The terms and conditions of this agreement include the terms and conditions in our privacy, copyright and disclaimer statements.
    • You also agree that we will not be liable, and to indemnify us, for a claim or demand made by a third party due to, arising out of or in connection with, your breach of these terms and conditions or your infringement of any rights of a third party.
  • Your use of, and/or access to, this site constitutes your agreement to these terms and conditions.
  • We reserve the right to change or discontinue these terms and conditions or any feature at any time, including content, hours of availability and equipment required for access.
  • In using our services, you agree to comply with the terms and conditions imposed by your bank and BPOINT, and pay the amounts and associated fees in relation to the transactions you authorise on this site.
    • While the payment service provides a payment reference number acknowledging your payment, your financial institution may still decline the transaction. The provision of a payment reference number does not mean that payment of your liability has been finalised.
    • If a payment is declined, you will need to contact your financial institution.
  • All payments made before 5.30pm AEST will be processed on the same day. Payments made after 5.30pm AEST will be processed the following day.
  • You are responsible for correctly entering all requested payment information when paying your bill. If the information you provide is incorrect, it may result in your bill remaining unpaid.

Security and site requirements

  • Once you access the BPOINT site, SSL/TLS will protect your transaction using high-strength 128-bit encryption. If you are using an older web browser, the strength of the encryption may be lower, usually 40-bit encryption. We recommend that you upgrade your browser to its latest version.
  • We do not promise that your access to this site will be uninterrupted (except to the extent that it is implied by law). We will try to ensure access during the hours published.
  • We will not be liable to you or third parties for interruptions to the service beyond our control including, but not limited to problems with:
    • telecommunication services
    • your internet service provider
    • your hardware or software.
  • We will not be liable to you or third parties if an interruption to this service causes delays in the processing of payments or the delivery of services.


Any dispute arising out of or in connection with this agreement (the ‘dispute’) shall be resolved as follows:

  • The parties shall first refer the dispute to mediation by a mediator approved by the Queensland Law Society who is agreed to by the parties; or failing agreement, appointed by the President of the Society, on the terms of the standard mediation agreement approved by the society.
  • The reference shall commence when either party gives written notice to the other, specifying the dispute and requiring its resolution under this provision.
  • Any information or documents obtained through or as part of the reference under this provision shall not be used for any purpose other than the settlement of the dispute under this provision.
  • If the dispute is not resolved within 21 days of the commencement of the reference under this provision, either party may then (subject to the following subsection), commence proceedings in any court of competent jurisdiction.
  • Nothing in these terms or conditions prevents a party from commencing court proceedings relating to any dispute at any time where that party is seeking urgent interlocutory relief.

Other terms

  • This agreement shall be governed by and interpreted according to the laws of the State of Queensland, Australia.
  • This document constitutes the whole agreement between you and us, and supersedes all prior representations, agreements, statements and understandings, whether verbal or in writing.
  • If you have any questions regarding these terms and conditions, please contact us.
Last updated: 20 September 2022