First home owner grant—approved agent essentials

These instructions are for approved agents who lodge and process Queensland First Home Owner Grant (FHOG) applications.

The FHOG approved agent user guide provides detailed information for authorised agents on:

  • FHOG eligibility
  • user roles in fhogOnline
  • lodging applications
  • uploading attachments
  • changing an applicant to a non-applicant
  • searching for an application
  • status reporting
  • cancelling, suspending and reactivating applications
  • flagging applications for audit
  • viewing application history
  • returning the grant to the Office of State Revenue (OSR).

Eligibility criteria

All applicants and transactions must meet the following criteria to be eligible for the grant.

1. Eligible applicant

  • All applicants and their spouses must not have owned a home before 1 July 2000.
  • All applicants and their spouses must not have owned a home on or after 1 July 2000 in which they have also resided.
  • All applicants and their spouses must not have previously received the grant.
  • When applying for the grant, at least one applicant must be an Australian citizen or a permanent resident (includes holders of a special category visa).
  • All applicants must be 18 years or more at commencement of the eligible transaction.
  • All applicants must be natural persons, not trustees or companies.
  • All applicants must occupy the home as their principal place of residence for a continuous period of at least 6 months commencing within 12 months of completion of the eligible transaction.

2. Eligible transaction

  • The contract must have been signed on or after 1 July 2000 and be for a home as defined under the First Home Owner Grant Act 2000 (the Act) and as outlined in public ruling FHOGA000.1—Meaning of ‘home’ and ‘residential property’.
  • No cap amount applies for transactions entered into between 1 July 2000 and 31 December 2009.
  • A cap amount of $999,999.99 applies to transactions entered into on or after 1 January 2010 and on or before 30 March 2010. Applicants who purchase or build a home that is worth $1 million or more will not be eligible for the grant.
  • A cap amount of $749,999.99 applies to transactions entered into on or after 31 March 2010 and before 11 October 2012. Applicants who purchase or build a home that is worth $750,000 or more will not be eligible for the grant.
  • A cap amount of $749,999.99 applies to transactions entered into on or after 12 September 2012 for buying or building a new home. Applicants who buy or build a new home that is worth $750,000 or more will not be eligible for the grant.

Read more about the Queensland First Home Owners’ Grant.

Application form and documents

The FHOG application forms for each jurisdiction can be printed from the state revenue office (SRO) website in each state or territory. View the Queensland FHOG application form.

Alternatively, you may access and print an application by selecting Print Application in fhogOnline. You must use the specific form for the appropriate jurisdiction; that is, the Queensland form for eligible transactions in Queensland.

Category 1 required documentation

Document types that satisfy Category 1 requirements for all applicants and their spouses are:

  • Australian birth certificate or extract
  • current Australian passport
  • Australian citizenship certificate
  • current passport with proof of visa.

The following Category 1 document types are acceptable for additional applicants and their spouses:

  • current overseas passport
  • overseas birth certificate (translated).

Note that from 1 January 2012, documents do not need to be certified.

Supporting documentation

If applicable, select another document from the Additional Supporting Evidence drop-down list. This evidence is required when, for example, the applicant’s current name differs to that on their birth certificate. Additional supporting evidence types are:

  • marriage certificate
  • decree nisi
  • death certificate
  • separation date statutory declaration
  • other (refers to deed polls and general statutory declarations).

Note that if ‘other’ is selected, then a brief description of the documentation must be entered in the free-text field adjacent to the drop-down list.

Signing the application form

The application form must not be signed before the contract date. If the application form is signed before the contract date then the application is void and cannot be processed.

Addendum procedures

The addendum is part of general anti-avoidance provisions enacted in Queensland to prevent misuse of the scheme and applies to all applications lodged on or after 1 January 2010.

Disqualifying arrangements

All applicants must complete the addendum section of the application form under section 2 ‘Applicant details—Disqualifying arrangements’ before an application for the grant can be processed. See addendum example from fhogOnline below.


Data entry and record keeping

Data entry

Ensure that all data entered into fhogOnline is correct before lodging. Pre-compliance checks rely on the accuracy of the data entered and any incorrect data may result in an ineligible application.

Penalties may be imposed if a grant is to be repaid to OSR.

Entering addresses

Ensure the ‘street name’ is entered in full; for example, First Avenue not First Ave.

If the ‘address for notices’ is a PO Box (or similar), enter the address in the ‘street name’ field (leave the ‘unit/street no.’ field blank).

An example of correct address entry is shown below.


Record keeping

You must keep all information used in determining an application for a minimum of 5 years.

The original application and all supporting documents must be held on file—it is an offence to destroy a record, even if a copy has been made.

Returning the grant

The grant can be returned by electronic funds transfer (EFT). When returning the grant, you must add a note into fhogOnline explaining the circumstances.

When this is complete, email and include the:

  • UIN
  • applicant’s name
  • date returned
  • reason for returning the grant.

Funds should not be held for more than 28 days. If settlement has not occurred by 28 days from the original settlement or payment eligibility date, you must return the grant unless an extension has been requested and granted. (Refer to ‘Extension to hold grant’ in the user guide.)

The grant must be returned if the:

  • settlement has been deferred
  • applicant is no longer proceeding through your organisation
  • loan is not proceeding.

The payment eligibility date should be monitored to ensure payment is not made unnecessarily. For example, if the applicant withdraws their application or their loan is declined, cancel the application (or ask us to do so).

Cancelling the application stops the grant payment from being made. (Refer to ‘Cancelling an application’ in the user guide.)

Last updated: 8 July 2019