You may have unpaid fines or penalties registered with the State Penalties Enforcement Registry (SPER), which we are required to collect and enforce. We also make compensation and restitution payments that may be owed to you from a Queensland court.
We use various means—phone, email, SMS— to tell you about your debts or unclaimed funds, but we understand that scammers can do the same. We are committed to giving you accurate information about our communication with you and protecting your financial and personal details.
If you have overpaid a debt or have a compensation or restitution payment owing to you, we may have sent you a cheque. If you haven’t cashed it, we will contact you to arrange to have the funds transferred to your bank account.
We may contact you by phone, post or SMS. The text message we send will have instructions on how to apply to reclaim your funds.
Apply for your payment
Follow these steps to apply to have your funds transferred to your bank account:
Download and complete an EFT application form, including your party ID number. If you don’t know yours, call us on 1300 365 635.
Provide supporting documents
a copy of a bank statement that confirms your name, BSB and account number (this includes bank accounts held in joint names)
evidence of a change of name (e.g. marriage certificate) if you are known by other names.
Email or post your completed EFT application form and supporting documents