Contact OSR

We value your feedback and enquiries.

Our office hours are 8.30am to 5.00pm, Monday to Friday (excluding public holidays), and you can contact us by:

You can follow us on Twitter and subscribe to receive email updates from us.

If you think somebody is not complying with state law or claiming a first home buyer’s grant when they are not eligible, you can report it. The information you supply is confidential.

If you need to serve documents in a legal proceeding, we have certain officers who are authorised to accept documents on behalf of the Commissioner of State Revenue. Call us to arrange a time to serve legal documents on one of the officers delegated to accept service on the Commissioner’s behalf.

Email

Use this form to submit enquiries, or send comments and suggestions. A copy of your enquiry will be sent to your email address for your records.

We aim to reply to online enquiries within 7–10 days.

Online enquiry form

Phone

Call 1300 300 734 (or +61 7 3227 6044 from outside Australia) during office hours for enquiries about:

  • making a payment
  • payment plans and debt management
  • duties (transfer duty or stamp duty, insurance duty, vehicle registration duty)
  • payroll tax
  • land tax and clearance certificates
  • Queensland First Home Owners’ Grant and concessions
  • royalties
  • OSRconnect.

Have your OSR reference number handy when calling so that we can better help you.

Complaints

If you wish to make a complaint, call 1800 659 414. You can also lodge a complaint online or complete a complaint form.

Mail

OSRconnect payments for returns or transactions GPO Box 2475
Brisbane QLD 4001
Debt management or payment plans GPO Box 139
Brisbane QLD 4001
Duties GPO Box 2593
Brisbane QLD 4001
Payroll tax GPO Box 2248
Brisbane QLD 4001
Land tax GPO Box 2476
Brisbane QLD 4001
Royalties GPO Box 5806
Brisbane QLD 4001
Queensland First Home Owners’ Grant GPO Box 953
Brisbane QLD 4001
Queensland Building Boost Grant GPO Box 5273
Brisbane QLD 4001
General mail and complaints PO Box 15931
City East QLD 4002
Investigations GPO Box 955
Brisbane QLD 4001

All our mail is screened by Decipha (a wholly owned subsidiary of Australia Post). This involves:

  • visual assessment to identify suspicious articles
  • an X-ray to detect harmful materials.

Screening is safe for magnetic tape and high-speed film up to ISO 1600 (33 DIN).

The screening process does not affect mail delivery times. Mail should be addressed to the correct postal address to ensure timely delivery and processing of documents and payments.

Courier deliveries

Couriers must deliver all items to Decipha.

Address packages to:

Office of State Revenue
Contact name (if known)
Business area (e.g. Duties, Royalties, Payroll tax, Land tax)
PO box number for the business area
C/- Decipha
100 Victoria Street
West End QLD 4101

Note: We cannot accept payments or documents in person.

Last updated: 28 August 2017