Payments and refunds

Direct debit is the most convenient way for our existing clients to pay their liability after lodging returns or transactions in our online system, OSRconnect.

You do have other payment options, including paying by instalments.

Payment options

You have different payment options when:

These payment options, which are shown on assessment notices and lodgement confirmations, include:

  • Visa or MasterCard using BPOINT or by calling 1300 803 545—payments must be more than $10 and less than $50,000. A surcharge of 0.4% will be applied. Read the BPOINT terms and conditions.
  • BPAY—contact your bank or financial institution to make payments from your cheque or savings account. See www.bpay.com.au for more information
  • Direct payment—if you are a registered self assessor, find out how to set up your bank details in OSRconnect. Otherwise, complete a direct debit request form instead.
  • EFT—using the following details
    • Account name: Office of State Revenue Collection Account
    • Account number: 1000 0935
    • BSB: 064-013
    • Bank: Commonwealth Bank of Australia
    • Reference: Use the payment reference code or transaction number as shown on your lodgement confirmation statement, assessment notice or debt recovery letter.

Note: You must use the correct payment reference code—if you don’t, your payment may not be processed correctly and unpaid tax interest (UTI) or penalties may apply.

Registered self assessors must apply for approval from the Queensland Law Society (QLS) before making EFT payments.

  • Cheque or money order—you must
    • include a printout of the assessment notice or lodgement confirmation page for each transaction being paid
    • pay by cleared funds (e.g. bank cheque, credit union’s or building society’s own cheque, solicitor’s or accountant’s trust account cheque)
    • make your cheque payable to ‘Commissioner of State Revenue’
    • post your cheque to the Office of State Revenue.

Note: Mail delivery times can affect when your cheque is received by our office—this may result in unpaid tax interest.

Paying by instalments

You can apply for a payment arrangement to pay your liability by instalments, but we will only allow this in exceptional circumstances. This is decided on a case-by-case basis, when you can prove that paying the full amount at the required time will cause you severe financial hardship.

Terms and conditions

  • You must pay all instalments on time.
  • Late payment interest will continue to accrue on the unpaid amount until the debt is repaid in full.
  • You must agree to meet all other tax obligations in future.
  • You must pay all instalments by direct debit from your bank account. You must maintain sufficient funds in your account to guarantee payment of each instalment on the due date.
  • If the payment due date (the original due date for payment of the liability) has passed, you must pay at least 20% of the debt when you submit an application for payment by instalment (in some cases, we may not require this).
  • Your application form must be complete and have relevant documents attached—if not, your instalment application will be rejected and recovery action will continue.
  • You must notify us of any significant change in your business/financial affairs (good or bad) that affects your ability to pay. If your position changes and you are able to repay the debt, you must pay off the debt immediately.
  • The Commissioner will regularly review the arrangement and may decide to increase the instalment amounts.
  • You must be financially solvent. If during the arrangement period you become insolvent, you must notify us immediately. The Commissioner may ask for evidence of this at any time.
  • If a statutory charge is registered on your property, you must pay all associated costs.
  • The Commissioner may, at any time, end the arrangement (by notifying you in writing).
  • If the Commissioner ends the arrangement, any outstanding amount must be paid immediately.
  • The Commissioner’s decision about extending the time for paying a tax law liability or ending a payment arrangement is final.

See section 34 of the Taxation Administration Act 2001 for more information.

How to apply

Complete the relevant application for a payment arrangement form for:

If there are 2 or more debtors, each debtor must complete a separate application form.

You must include with your completed application:

  • photocopies of your last 4 pay slips or payment advice slips
  • copies of bank statements/accounts over the last 3 months
  • a summary of your circumstances outlining why you are unable to pay the debt in full
  • a direct debit request form.

If you are self-employed, you must also provide:

  • copies of balance sheets and profit and loss statements for the last 3 years
  • a statement of the assets and liabilities of the trust, company or business
  • a cash flow statement for the previous 6 months
  • cash flow projections for the next 6 months.

Post your completed forms and all relevant documents to:

Office of State Revenue
GPO Box 139
Brisbane Qld 4001.

Refunds

Within specific timeframes, you may be entitled to a refund if:

  • your liability is reassessed at a lower amount
  • you overpay tax.

If you want your refund paid by electronic funds transfer (EFT), complete the refund by EFT application form and submit it with your refund application.

Instead of giving you a refund, we may decide to:

  • use the amount for any outstanding tax liability you have
  • hold the amount to use against a liability that you are expected to incur during a specific period.

If you apply for a refund in relation to tax paid by someone else, you must pass the refund amount on to that person. If you do not pass the refund on, the amount will have to be repaid with interest and possible penalties.

Contact us if you think your liability is incorrect.

Last updated: 23 June 2017