Contact OSR

We value your feedback and enquiries.

Our office hours are 8.30am to 5.00pm, Monday to Friday (excluding public holidays), and you can contact us by:

You can follow us on Twitter and subscribe to receive email updates from us.

If you think somebody is not complying with state law or claiming a first home buyer’s grant when they are not eligible, you can report it. The information you supply is confidential.

If you need to serve documents in a legal proceeding, we have certain officers who are authorised to accept documents on behalf of the Commissioner of State Revenue. Call us to arrange a time to serve legal documents on one of the officers delegated to accept service on the Commissioner’s behalf.

Email

Use this form to submit enquiries, or send comments and suggestions. A copy of your enquiry will be sent to your email address for your records.

We aim to reply to online enquiries within 7–10 days.

Fields marked with an asterisk (*) are required.

Online enquiry


 Any
 8am–11am
 11am–2pm
 2pm–5pm

(Max. file size is 2MB. Supported file types: doc, docx, xls, xlsx, jpg, bmp, pdf)


Phone

Call 1300 300 734 (or +61 7 3227 6044 from outside Australia) during office hours for enquiries about:

  • making a payment
  • payment plans and debt management
  • duties (transfer duty or stamp duty, insurance duty, vehicle registration duty)
  • payroll tax
  • land tax and clearance certificates
  • Queensland First Home Owners' Grant and concessions
  • royalties
  • OSRconnect.

Have your OSR reference number handy when calling so that we can better help you.

Complaints

If you wish to make a complaint, call 1800 659 414. You can also lodge a complaint online or complete a complaint form

Mail

Select the correct postal address.

 

OSRconnect payments

Send payments for returns or transactions to:

GPO Box 2475

Brisbane QLD 4001

Debt management or payment plans

GPO Box 139

Brisbane QLD 4001

Duties

GPO Box 2593

Brisbane QLD 4001

Payroll tax

GPO Box 2248

Brisbane QLD 4001

Land tax

GPO Box 2476

Brisbane QLD 4001

Royalties

GPO Box 5806

Brisbane QLD 4001

Queensland First Home Owners' Grant

GPO Box 953

Brisbane QLD 4001

Queensland building boost grant

GPO Box 5273

Brisbane QLD 4001

General mail and complaints

PO Box 15931

City East QLD 4002

Investigations

GPO Box 955

Brisbane QLD 4001

All our mail is screened by Decipha (a wholly owned subsidiary of Australia Post). This involves:

  • visual assessment to identify suspicious articles
  • an X-ray to detect harmful materials.

Screening is safe for magnetic tape and high-speed film up to ISO 1600 (33 DIN).

The screening process does not affect mail delivery times. Mail should be addressed to the correct postal address to ensure timely delivery and processing of documents and payments.

Courier deliveries

Couriers must deliver all items to Decipha. Address the package to:

Office of State Revenue
Contact name (if known)
Business area (e.g. Duties, Royalties, Payroll tax, Land tax)
PO box number for the business area
C/- Decipha
100 Victoria Street
West End QLD 4101

We cannot accept payments or documents in person.

Related links

Forms and publications

Queensland First Home Owners' Grant

Land tax

Payroll tax

Royalties

Transfer duty

Insurance duty

Vehicle registration duty

OSRconnect

Right to information 

Privacy policy

 

 

OSRconnect system upgrade this weekend

OSRconnect will be unavailable from 5.30pm Friday 30 September to 5.00pm Sunday 2 October for a system upgrade.

We apologise for any inconvenience.