OSR services

We provide collection and administrative services to help you pay your tax and royalty obligations and receive the Great Start Grant. We also provide education and support to registered self assessors.

While we will give you all the information you need to meet your obligations and receive your entitlements, we cannot give you legal advice.

Client charter

Read our client charter, which outlines our responsibilities and your obligations when dealing with us. You can also find out about our service standards.

Audit and investigations

Learn about audits and investigations, and your rights and obligations if you are audited.

Payments, interest and penalties

Read about interest and penalties, and the rates at which they are charged. You can also find information on payment options and refunds.

Fees and charges

Find out what the current fees and charges are for lodging documents and applications.

Ex gratia relief

Find out how to apply for ex gratia relief from a tax liability.

Complaints and objections

Lodging a complaint or objection are some of the steps you can take if you are dissatisfied with our service or want a review of a decision we have made.