State Penalties Enforcement Registry

Once your debt is registered with us, we will issue an enforcement order. A registration fee is added to all infringement notice fines. It applies if you receive an infringement notice, but fail to take action within 28 days.

You will receive an enforcement order with a due date by which you must pay or take other action.

If you don’t act, your debt may escalate to the next level and we may take enforcement action. An enforcement action fee is applied if you fail to act within the specified time.

We work with community and advocacy groups to provide support to people experiencing hardship who have unpaid debts registered with us.

Our community engagement team can help identify people who need assistance and provide options for compliance.

How we treat emails

As a government agency, we treat any official email correspondence sent to us as a public record and retain it as required by the Public Records Act 2002 and other relevant regulations.

Our support staff may monitor email messages. However, your name and address details will not be added to any mailing list, nor will we disclose these details to a third party without your consent. We have email filtering software that blocks inappropriate material. The system generates an automatic message advising the originator and addressee that the message has been blocked.

Privacy complaints and review process

If you believe that we, or a member of our staff, have not dealt with your personal information in accordance with the Information Privacy Principles (IPPs), you may make a complaint.

• The complaint must be in writing and include your address.
• It must set out what occurred and what you consider to be the breach of the IPPs.
• You should include as much detail as possible about the incident relating to your case.
• You should make your complaint as soon as possible after the incident and within 12 months of the date when the breach was suspected to have occurred.

Send your complaint via email to privacy@treasury.qld.gov.au or in writing to:
Privacy Contact Officer
Queensland Treasury
GPO Box 611
BRISBANE QLD 4001.

We will acknowledge your complaint in writing within 10 business days. We will investigate each complaint within 45 business days of receipt and will advise you of the outcome of the investigation, including any remedies that are considered appropriate to resolve the complaint.

If you do not agree with the outcome of the investigation, you may apply to the Privacy Contact Officer to have the decision reviewed. Applications for review should be made in writing within 20 business days of receiving the initial decision.

In re-examining the complaint, Treasury will appoint a person who was not involved in the initial review to review the decision. The review will be completed within 20 business days of receipt of the application and the complainant will be notified in writing of the outcome.

The Privacy Contact Officer can provide more information about complaint handling procedures. Call +61 7 3035 1863 or email privacy@treasury.qld.gov.au.