The Queensland Government manages personal information in accordance with the Information Privacy Act 2009 (IP Act).
At Queensland Treasury we collect and manage your personal information as described on these webpages regarding privacy, unless stated otherwise.
We may ask you to provide personal information through this site. We will only do this:
We will not add you to a mailing list, or give your personal information to third parties without your consent, unless authorised or required by law.
Our internet service provider or information technology staff may monitor email traffic for system trouble shooting and maintenance purposes only.
We have censorware software that blocks inappropriate material. The system generates an automatic message advising the originator and address that the message has been blocked.
We do not identify users or any browser activity outside this website, except in the unlikely event of an investigation, where a law enforcement agency may have a warrant to inspect activity logs.
We use this data to analyse the pages that are visited, to improve your experience and make sure our website is useful.
You can read more about how Google uses data. You can choose not to allow Google to collect your information by opting out of Google Analytics or specifically opt out of Google Analytics Display Advertiser Features.
Part of this site transmits information securely across the internet, but no security is perfect and we recognise that there may be risks. We will notify you where personal information is not transmitted securely.
This site contains links to other sites. We are not responsible for the privacy or security practices or the content of any such websites.
The IP Act provides an individual with a right to access documents in the possession or control of Treasury containing that individual’s personal information unless, on balance, it is contrary to the public interest.
You may apply for access to documents containing your personal information online.
The Department of State Development, Tourism and Innovation process IP applications for Planning and Infrastructure on behalf of Queensland Treasury. All other IP applications are processed by Queensland Treasury.
If you wish to lodge an IP application relating to your personal information held by Planning and Infrastructure, please contact the Department of State Development, Tourism and Innovation. Further details can be found here.
COVID-19 and IP
Queensland Treasury remains committed to the proactive release of information and the protection of individual privacy under the Information Privacy Act 2009 (IP Act). Due to COVID-19 we are making some small changes to our process.
At this time, we ask that you please lodge your IP applications online. If you are unable to lodge an application online, contact the RTI and Privacy team:
For processes where we need to certify your identity and you may not be able to access an authorised witness, we will work with you to use digital tools to complete these steps.
The IP Act provides an individual with a right to apply for an amendment to a document that contains that individual’s personal information if that document contains information that is inaccurate, incomplete, out of date or misleading.
You may apply to amend your personal information by downloading the Information Privacy Personal Information Amendment Application and sending the completed form via email to firstname.lastname@example.org or post to:
Privacy Contact Officer
GPO Box 611
Brisbane Qld 4001
No fees are payable to apply for access to documents containing your personal information or an amendment to your personal information contained in a document.
You can lodge an information privacy complaint if you believe that Treasury has breached its obligations under the IP Act to comply with the information privacy principles. If you are concerned about our handling of your personal information, you may make your complaint via email to email@example.com or by mailing it to:
Privacy Contact Officer
GPO Box 611
Brisbane Qld 4001
Please mark your complaint as “Private and Confidential”.
Privacy complaints regarding Planning and Infrastructure are dealt with by the Department of State Development, Tourism and Innovation. Further details on how to lodge a privacy complaint with the Department can be found here.
Your privacy complaint should:
In order to properly and efficiently respond to your privacy complaint you should ensure that your complaint contains sufficient information to enable Treasury to understand the nature of your complaint, the impact it has had on you, and what outcome you are seeking.
Please attach copies of any documents you consider may assist in investigating your privacy complaint.
In the course of conducting the investigation, it may be necessary to disclose the nature of your privacy complaint and your identity to relevant business areas within Treasury and third parties. You can advise us that you do not wish for Treasury to do this, however, please be aware that this may mean that Treasury cannot properly investigate and resolve the privacy complaint.
We will acknowledge your complaint in writing within 10 business days. We will investigate your complaint and will advise you of the outcome of the investigation, including any remedies that are considered appropriate to resolve the complaint within 45 business days from the date your complaint is received.
You may request an internal review of your complaint within 20 business days of receiving your decision. We will acknowledge a request for internal review within 5 business days, and decide the matter within 20 business days from the date the request is received.
If you are not satisfied with Treasury’s response, you may refer your complaint to the Privacy Commissioner, Office of the Information Commissioner Queensland. You cannot refer the matter to the Privacy Commissioner until after 45 days has passed since first making your complaint. The OIC does not have an investigative or determination role in privacy complaints. Rather, it provides a mediation service to the parties to the complaint.
If you have any queries about our handling of your personal information, please contact our Privacy Contact Officer:
Telephone: (07) 3035 1863
For more general queries on the operation and application of the IP Act, please contact the Office of the Information Commissioner enquiry service:
Telephone: (07) 3234 7373
A privacy breach occurs when there is a failure to comply with one or more of the privacy principles set out in the IP Act. Where Treasury identifies a privacy breach we will manage it by: