If you are dissatisfied with a decision made by the Commissioner of State Revenue about an assessment of liability, royalty valuation decision, grant application or the level of service you received, you should first consider contacting us to discuss the matter. You can call 1300 300 734 and be referred to the person who made the decision, if you:
- do not understand how the assessment or decision was made
- believe that there was an error
- have new information that was not available at the time the liability was determined, which could change the result
- have concerns regarding the service you have received.
You may apply for a payment arrangement if paying the liability could cause financial hardship.
If you are still dissatisfied, you can in most cases seek to have the decision reviewed by lodging an objection or applying for judicial review.
Alternatively, you may lodge a complaint regarding our services.