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Budget and Financial Management

Contact OSR

We value your feedback and enquiries.

Our office hours are 8.30am to 5.00pm, Monday to Friday (excluding public holidays), and you can contact us by:

  • online enquiry form
  • phone
  • mail

You can also subscribe to receive email updates from us.

If you think somebody is not complying with state law or claiming a first home buyer’s grant when they are not eligible, you can report it. The information you supply is confidential.

If you need to serve documents in a legal proceeding, we have certain officers who are authorised to accept documents on behalf of the Commissioner of State Revenue. Call us to arrange a time to serve legal documents on one of the officers delegated to accept service on the Commissioner’s behalf.

First Home Owners’ Grant processing delays

We are receiving a large number of applications, and it’s taking time to process them. We’ll be in touch as soon as we can.

Need help with OSR Online?

Read our troubleshooting tips and tricks to make OSR Online work for you.

Online enquiry form

Use this form to submit enquiries, or send comments and suggestions. A copy of your enquiry will be sent to your email address for your records.

We aim to reply to online enquiries within 7–10 days.

Phone

Call 1300 300 734 (or +61 7 3179 2500 from outside Australia) during office hours for enquiries about:

  • making a payment
  • payment plans and debt management
  • duties (transfer duty or stamp duty, insurance duty, vehicle registration duty)
  • payroll tax
  • land tax and clearance certificates
  • home buyer grants and concessions
  • royalties
  • betting tax
  • online portal (i.e. OSR Online or OSRconnect).

Have your OSR reference number handy when calling so that we can better help you.

Mail

OSR Online or OSRconnect payments for returns or transactions GPO Box 2475
Brisbane QLD 4001
Debt management or payment plans GPO Box 139
Brisbane QLD 4001
Duties GPO Box 2593
Brisbane QLD 4001
Payroll tax GPO Box 2248
Brisbane QLD 4001
Land tax GPO Box 2476
Brisbane QLD 4001
Royalties GPO Box 5806
Brisbane QLD 4001
Betting tax GPO Box 15951
Brisbane QLD 4001
Queensland First Home Owners’ Grant GPO Box 953
Brisbane QLD 4001
Queensland Building Boost Grant GPO Box 5273
Brisbane QLD 4001
General mail and complaints PO Box 15931
City East QLD 4002
Investigations GPO Box 955
Brisbane QLD 4001

All our mail is screened by Decipha (a wholly owned subsidiary of Australia Post). This involves:

  • visual assessment to identify suspicious articles
  • an X-ray to detect harmful materials.

Screening is safe for magnetic tape and high-speed film up to ISO 1600 (33 DIN).

The screening process does not affect mail delivery times. Mail should be addressed to the correct postal address to ensure timely delivery and processing of documents and payments.

Courier deliveries

Couriers must deliver all items to Decipha.

Address packages to:

Office of State Revenue
Contact name (if known)
Business area (e.g. Duties, Royalties, Payroll tax, Land tax)
PO box number for the business area
C/- Decipha
100 Victoria Street
West End QLD 4101

Note: We cannot accept payments or documents in person.

Complaints

You can lodge a complaint online or complete a complaint form.

Compliments

You can tell us about a good experience with our office by lodging a compliment online.

Last updated: 4 May 2021