Contact OSR

We value your feedback and enquiries.

Our office hours are 8.30am to 5.00pm, Monday to Friday (excluding public holidays), and you can contact us by:

online enquiry form
phone
mail

You can follow us on Twitter and subscribe to receive email updates from us.

If you think somebody is not complying with state law or claiming a first home buyer’s grant when they are not eligible, you can report it. The information you supply is confidential.

If you need to serve documents in a legal proceeding, we have certain officers who are authorised to accept documents on behalf of the Commissioner of State Revenue. Call us to arrange a time to serve legal documents on one of the officers delegated to accept service on the Commissioner’s behalf.

Client satisfaction survey

Watch out for an email, letter or call from the Queensland Government Statistician’s Office. We’re interested in what you think about our services.

Buying property in June or July?

Avoid delays—apply for your land tax clearance certificate now.

First home owner grant

The grant will still be available after 30 June! Find out if you are eligible.

Payroll tax annual return

Your annual return is now available in OSRconnect. Make sure you lodge and pay by Monday 22 July 2019.

Made a mistake in your payroll annual return?

Call us on 1300 300 734 or email us before the due date; we can cancel your return so you can start again.

Online enquiry form

Use this form to submit enquiries, or send comments and suggestions. A copy of your enquiry will be sent to your email address for your records.

We aim to reply to online enquiries within 7–10 days.

Phone

Call 1300 300 734 (or +61 7 3179 2500 from outside Australia) during office hours for enquiries about:

making a payment
payment plans and debt management
duties (transfer duty or stamp duty, insurance duty, vehicle registration duty)
payroll tax
land tax and clearance certificates
Queensland First Home Owners’ Grant and concessions
royalties
OSRconnect
betting tax.

Have your OSR reference number handy when calling so that we can better help you.

Mail

OSRconnect payments for returns or transactions	GPO Box 2475 Brisbane QLD 4001
Debt management or payment plans	GPO Box 139 Brisbane QLD 4001
Duties	GPO Box 2593 Brisbane QLD 4001
Payroll tax	GPO Box 2248 Brisbane QLD 4001
Land tax	GPO Box 2476 Brisbane QLD 4001
Royalties	GPO Box 5806 Brisbane QLD 4001
Betting tax	GPO Box 15951 Brisbane QLD 4001
Queensland First Home Owners’ Grant	GPO Box 953 Brisbane QLD 4001
Queensland Building Boost Grant	GPO Box 5273 Brisbane QLD 4001
General mail and complaints	PO Box 15931 City East QLD 4002
Investigations	GPO Box 955 Brisbane QLD 4001

All our mail is screened by Decipha (a wholly owned subsidiary of Australia Post). This involves:

visual assessment to identify suspicious articles
an X-ray to detect harmful materials.

Screening is safe for magnetic tape and high-speed film up to ISO 1600 (33 DIN).

The screening process does not affect mail delivery times. Mail should be addressed to the correct postal address to ensure timely delivery and processing of documents and payments.

Courier deliveries

Couriers must deliver all items to Decipha.

Address packages to:

Office of State Revenue
Contact name (if known)
Business area (e.g. Duties, Royalties, Payroll tax, Land tax)
PO box number for the business area
C/- Decipha
100 Victoria Street
West End QLD 4101

Note: We cannot accept payments or documents in person.

Complaints

You can lodge a complaint online or complete a complaint form.

Last updated: 16 July 2019

Budget and Financial Management