As Queensland Treasury is committed to continuous improvement in service delivery, performance and in achieving the highest standards in all aspects of our work, we value your feedback.
Give us a compliment
To tell us about something we’ve done well, you can submit a compliment by:
Visiting the Queensland Government website and leaving a compliment for Queensland Treasury.
I have a complaint – what should I do?
If you have a complaint or other feedback, please consider the below.
- Tell us about any problems as soon as possible – the earlier you tell us, the sooner we can act.
- Speak directly with Treasury staff to try and resolve your complaint quickly and easily.
- Provide us with details of your complaint. Describe the issue and tell us everything that is relevant in the order it happened. This may include dates, times, what action has been taken so far, and any supporting information. Also make sure you tell us what outcome you are seeking or the action you want us to take.
How can I provide feedback?
You can make a complaint about Queensland Treasury via the Queensland Government website.
You can also make a complaint via a number of avenues.
- Online using Queensland Treasury’s Complaint Form.
- Download and complete the Complaint Form and:
- post it to: GPO Box 611, Brisbane, QLD, 4001;
- email it to the Treasury Complaints mailbox: treasury.complaints@treasury.qld.gov.au
- Write to: Complaints Management, Administrative Review Office, GPO Box 611, Brisbane, QLD, 4001.
If your complaint relates to Queensland Revenue Office/SPER, you can make a complaint via the website.
What if I need help lodging a complaint?
If you need help, you can have a third party make a complaint on your behalf.
Complaints will be accepted from family members, advocates, friends or other persons who act on behalf or in support of a vulnerable person or person with limited capacity. We may require verification of a person’s authority to act on your behalf before proceeding, in order to avoid potential privacy breaches. When making a complaint, you can:
- be supported by a friend, an advocate, an interpreter or a community elder
- use the National Relay Service if you are deaf, hard of hearing or have difficulties speaking
- remain anonymous, although this may limit how we can investigate the complaint
- access free interpreter services.
- Within Australia phone 1800 512 451 and ask for an interpreter in your preferred language.
- From overseas phone +61 7 3022 6100 (+10 hours UTC) and ask for an interpreter in your preferred language.
- You can use a translation website (for example, Google Translate).
- Adjust your browser settings to display your preferred language (conduct an internet search if you don’t know how to do this).
What happens to your complaint?
We will acknowledge your complaint within 3 business days and aim to respond within 30 business days of receipt of your complaint. If we cannot provide a resolution within 30 business days, we will advise you of the status of your complaint, the anticipated timeframe for resolution, and the reasons for any delays in resolving your complaint.
All personal information that we collect to manage complaints will be handled in accordance with the Information Privacy Act 2009.
Departmental exceptions
If your complaint relates to the services or actions of Government Owned Corporations (GOCs), you should refer your complaint directly to them.
Note: if your complaint relates to the services or actions of Queensland Revenue Office (QRO) or the State Penalties Enforcement Registry (SPER) you may make a complaint via the forms listed above. Read about how QRO handle complaints.
Further action
If you are not satisfied with the outcome of your complaint, you can request an internal review of the complaint investigation and outcome. If you are not satisfied with the outcome of the internal review, you may contact the Queensland Ombudsman or the Queensland Human Rights Commission to request an independent review.
You can find more information about how we manage customer complaints here: