Compliments and complaints

We are committed to continuous improvement in service delivery, performance and in achieving the highest standards in all aspects of our work.

Give us a compliment

To tell us something we’ve done well, submit a compliment for Queensland Treasury.

Complaints

What should I do if I have a complaint?

Talk to our staff as soon as you can to fix the issue quickly. Let us know:

  • what the issue is
  • when it happened
  • what actions have been taken
  • what outcome are you expecting.

How to make a complaint

General complaints

You can use one of the following methods to make a complaint:

Note: You can remain anonymous, although this may limit how we can investigate the complaint.

Defamation complaints

If you believe one of Queensland Treasury’s digital channels has published content that is defamatory or otherwise unlawful, email treasury.complaints@treasury.qld.gov.au.

Queensland Treasury reserves the right to remove or restrict content that is potentially defamatory or unlawful. Maintaining this process supports Treasury’s obligations as a social media page administrator under Queensland law.  We review complaints promptly in accordance with Queensland law.

Help lodging a complaint

If you need help lodging a complaint you can:

  • ask a friend, advocate, interpreter, or community elder to lodge a complaint for you (we may need to confirm they have permission to act on your behalf to protect your privacy)
  • use the National Relay Service if you are deaf, hard of hearing or have difficulties speaking
  • remain anonymous, although this may limit how we can investigate the complaint
  • access free interpreter services:
  • use online translation tools (e.g. Google Translate)
  • change your browser settings to show your preferred language (search online if you need help).

Complaint response and timeframes

We will acknowledge your complaint within 3 business days.

We aim to respond within 30 business days of receiving your complaint. If this is not possible, we will let you know:

  • the status of your complaint
  • when you can expect a response
  • why there is a delay.

All personal information is handled in line with the Information Privacy Act 2009.

Further action

If you are not satisfied with the outcome of your complaint, you can as for an internal review.

If you are still not satisfied after the internal review, you may contact:

These organisations can contact an independent review.

More information

Complaints about the Under Treasurer

The complaints about the Under Treasurer policy outlines Queensland Treasury’s process in dealing with a corrupt conduct complaint or allegation (also information or matter) that involves the Under Treasurer or any person acting in the role of Under Treasurer, under section 48A of the Crime and Corruption Act 2001.

Complaints for other government entities

Last updated: 16 April 2026