Contact us

Office of State Revenue

Duties, Payroll tax, Land tax, Royalties, First Home Owners’ Grant

GPO Box 15931
CITY EAST QLD 4002
Phone: (in Australia) 1300 300 734
Overseas: +61 7 3179 2500

See more contact details for the Office of State Revenue.

State Penalties Enforcement Registry (SPER)

The Registrar
SPER
GPO Box 1387
BRISBANE QLD 4001
Phone: (in Australia) 1300 365 635
Overseas: +61 7 3022 0001
Email: sper@treasury.qld.gov.au
Web: www.sper.qld.gov.au

Office of the Under Treasurer

GPO Box 611
BRISBANE QLD 4001 Australia
Phone: +61 7 3035 1933

Commercial Group

GPO Box 611
BRISBANE QLD 4001 Australia
Phone: +61 7 3035 1429
Email: infocommercial@treasury.qld.gov.au

Right to information

Administrative Review Unit
Queensland Treasury
GPO Box 611
BRISBANE QLD 4001 Australia
Phone: +61 7 3035 1863
Email: rti@treasury.qld.gov.au

Queensland Government Insurance Fund

GPO Box 2203
BRISBANE QLD 4001 Australia
Phone: +61 7 3035 6367
Email: qgif@qgif.qld.gov.au
Web: qgif.govnet.qld.gov.au

Queensland Government Statistician’s Office

PO Box 15037
CITY EAST QLD 4002
Phone: +61 7 3035 6421
Email: govstat@treasury.qld.gov.au
Web: www.qgso.qld.gov.au
See more contact details for the Queensland Government Statistician’s Office

Motor Accident Insurance Commission

GPO Box 2203
BRISBANE QLD 4001 Australia
Phone: +61 7 3035 6327
Email: maic@maic.qld.gov.au
Web: www.maic.qld.gov.au

Nominal Defendant

GPO Box 2203
BRISBANE QLD 4001 Australia
Phone: +61 7 3035 6321
Email: nd@maic.qld.gov.au
Web: www.maic.qld.gov.au

Queensland Treasury Corporation

Address: Level 6, 123 Albert Street,
BRISBANE QLD 4000
Postal: GPO Box 1096
BRISBANE QLD 4001
Phone: +61 7 3842 4600
Web: www.qtc.com.au
Email:qtc@qtc.com.au

As Queensland Treasury is committed to continuous improvement in service delivery, performance and in achieving the highest standards in all aspects of our work, we value your feedback.

What should I do?

If you have a complaint or other feedback, please:

• Tell us about any problems as soon as possible – the earlier you tell us, the sooner we can act.
• Speak directly with Treasury staff to try and resolve your complaint quickly and easily.
• Provide us with details of your complaint. Describe the issue and tell us everything that is relevant in the order it happened. This may include dates, times, what action has been taken so far, and any supporting information. Also make sure you tell us what outcome you are seeking or the action you want us to take.

How can I provide feedback?

You can make a complaint or compliment about Queensland Treasury via the Queensland Government website.

You can also make a complaint:

• online using Queensland Treasury’s Complaint Form;
• by downloading and completing the Complaint Form and:
  • posting it to: GPO Box 611, Brisbane, QLD, 4001; or
  • emailing it to the Treasury Complaints mailbox: treasury.complaints@treasury.qld.gov.au; or
• by writing to: Complaints Management, Administrative Review Office, GPO Box 611, Brisbane, QLD, 4001.

If your complaint relates to the services or actions of the Office of State Revenue or the State Penalties Enforcement Registry, you should refer your complaint directly to them.

What happens to your Complaint?

We will acknowledge your complaint within 5 business days and aim to respond within 20 business days of receipt of your complaint. If we cannot provide a resolution within 20  business days, we will advise you of the status of your complaint, the anticipated timeframe for resolution, and the reasons for any delays in resolving your complaint.

All personal information that we collect to manage complaints will be handled in accordance with the Information Privacy Act 2009.

Further action

If you are not satisfied with the outcome of your complaint, you can request an internal review of the complaint investigation and outcome. If you are not satisfied with the outcome of the internal review, you may contact the Queensland Ombudsman to request an independent review.

Phone: +61 7 3035 1942

Email: media@treasury.qld.gov.au