Complaints

As Queensland Treasury is committed to continuous improvement in service delivery, performance and in achieving the highest standards in all aspects of our work, we value your feedback.

What should I do?

If you have a complaint or other feedback, please:

  • Tell us about any problems as soon as possible – the earlier you tell us, the sooner we can act.
  • Speak directly with Treasury staff to try and resolve your complaint quickly and easily.
  • Provide us with details of your complaint. Describe the issue and tell us everything that is relevant in the order it happened. This may include dates, times, what action has been taken so far, and any supporting information. Also make sure you tell us what outcome you are seeking or the action you want us to take.

How can I provide feedback?

You can make a complaint or compliment about Queensland Treasury via the Queensland Government website.

You can also make a complaint:

What happens to your Complaint?

We will acknowledge your complaint within 5 business days and aim to respond within 20 business days of receipt of your complaint. If we cannot provide a resolution within 20  business days, we will advise you of the status of your complaint, the anticipated timeframe for resolution, and the reasons for any delays in resolving your complaint.

All personal information that we collect to manage complaints will be handled in accordance with the Information Privacy Act 2009.

Departmental exceptions

If your complaint relates to the services or actions of the Office of State Revenue or the State Penalties Enforcement Registry (SPER), or Government Owned Corporations (GOCs), you should refer your complaint directly to them.

Further action

If you are not satisfied with the outcome of your complaint, you can request an internal review of the complaint investigation and outcome. If you are not satisfied with the outcome of the internal review, you may contact the Queensland Ombudsman to request an independent review.

Last updated: 3 September 2019