Right to information

Right to Information (RTI) is the Queensland Government’s approach to giving the community greater access to information. We are committed to providing access to information held by us, unless on balance it is contrary to the public interest to provide that information

The Right to Information Act 2009:

  • makes more information held by the Government available
  • provides equal access to it across all sectors of the community.

COVID-19 and RTI

Queensland Treasury remains committed to the proactive release of information under the Right to Information Act 2009 (RTI Act). Due to COVID-19 we are making some small changes to our process.

At this time, we ask that you please lodge your RTI applications online. If you are unable to lodge an application online, contact the RTI and Privacy team:

For processes where we need to certify your identity and you may not be able to access an authorised witness, we will work with you to use digital tools to complete these steps.

For more information about your RTI rights, visit the Queensland Government RTI website.

For information about your access to personal information, visit our Privacy page.

How to access information

Search for information

Before applying for information, you should check first to see if it is available online.

Our website also has:

  • a publication scheme — which has our routinely released information organised into categories
  • a disclosure log — which has information previously released through RTI applications.

Please contact us if you cannot find the information you are after, as we may be able to provide it to you if it’s routine administrative information.

Apply for information

If the information you seek is not already available, you can make an RTI application for any information we hold.

Under the RTI Act you can only apply to access documents. You can’t use this process to ask for general information or for answers to your questions.

You can apply for documents by submitting an RTI access application online. The application fee is payable by credit card.

If you are unable to use this online process, please contact us to discuss alternatives.

The application fee must be paid before your application can be processed.

We may not be able to give you access to all the documents you request, as some documents are exempt from release. If we refuse access to the documents you’ve asked for, you may be able to seek a review of its that decision. See the Office of the Information Commissioner for details.

How to use our secure File Sharing System

Guide to Queensland Treasury File Sharing System for Right to Information and Information Privacy applications

Queensland Treasury uses a ‘secure file‐sharing system’ to allow you to securely and easily access documents released to you either under the Right to Information Act 2009 or the Information Privacy Act 2009.

You will be advised in the decision letter that the released documents are available for access through the Queensland Treasury file sharing system.

An email will then be sent to you from rti@treasury.qld.gov.au advising that the released documents are available for download and providing the link to the released documents.

  1. if you have not used the Queensland Treasury file sharing system before, you will need to create an account.
  2. to create an account, click on the ‘create an account’ icon in the email and another webpage will appear which will guide you through the required steps to create the account.

Please note the link to the released documents provided in the email will expire after a period of time.  Therefore it is suggested that you save the released documents locally so that you can refer to them as needed.

Please refer the screenshot below for an example of the email that you will receive regarding access to the released documents.

The Queensland Treasury file sharing system uses a two factor authentication for completing the creation of your account.

Once you have followed the prompts to create an account and you have signed in, a one time password (a 6 digit number) will be sent to your email or mobile phone.  Once you have entered the one time password, the released documents will be available for you to download.

The screenshot below provides an example of what the two factor authentication password process will look like.

How to use our secure File Sharing System

Online File Sharing – Accessing documents released under Right to Information/Information Privacy

Queensland Treasury uses an online file sharing platform to provide RTI applicants with secure and streamlined electronic access to the documents to which access has been granted as the result of a Right to Information application.

Logging in to access documents

1. The applicant (you) receives an email from sender: rtiadmin@treasury.qld.gov.au advising that a file has been sent to you as shown below.

2. Click on the ‘Access folder’ button on the email

3. Use the ‘Set password’ page as shown below to set your password.

4. Once you have set your password, you will then be asked to ‘Sign in’ by using your email address as your username and your newly created password.

5. After you have signed in, you will receive an email with a one-time password (OTP). The OTP will be emailed from noreply@treasury.qld.gov.au. A new OTP is required each time the user seeks access to the folder after log off from the system.

6. You can now access the folder that has been sent to you for file downloading and uploading.

Please note that the initial email to set up your account may take over five minutes to arrive. Similarly, the one-time-password may take up to 2-3 minutes to reach your mail box.


The server is hosted by Queensland Treasury’s private cloud. Files are encrypted and only decrypted upon transfer.

In addition to that, all users will have two factors of authentication, the first being the initial login page and the second being a one-time password sent to their registered email.

Further assistance

More information about accessing files is detailed in the online tutorial and toolkits: http://www.acellion.com/user-toolkits/legal

If you are having difficulties in setting up your account or accessing the files, please contact Administrative Review on 3035 1863 or 3035 1865 or by email rtiadmin@treasury.qld.gov.au.

Fees and charges

All RTI applications have an initial fee. This fee cannot be waived.

In addition to the RTI application fee, you may be charged for:

  • processing (if your application takes longer than five hours to process)
  • access to documents (no access charges are payable if documents are provided electronically).


Access to and amending personal information

Please visit our Privacy page to find out how you can access your personal information or amend documents containing your personal information.



Administrative Review
Queensland Treasury
Telephone: +61 7 3035 1863
Email: rtiadmin@treasury.qld.gov.au


More information

Last updated: 18 January 2021