Before you start
- When did you receive your assessment notice or notice of decision?
- What is the due date for payment on the notice?
We've changed our name: the Office of State Revenue is now Queensland Revenue Office
Before you start
In many cases, the quickest and easiest way to resolve an issue or query is to contact the staff member who made the decision on your assessment, royalty valuation decision or grant application.
You should contact us if you:
Call us on 1300 300 734 and we will put you through to the most appropriate person.
If you are not satisfied with the service you received from us, including in relation to your human rights, you can lodge a formal complaint.
It may take up to 60 business days for us to respond if your matter is complex. If you are unhappy with how your complaint is resolved, you can ask for it to be reviewed further.
Your matter may be resolved faster if you query it with us first.
If you are dissatisfied with an assessment or with a grant or royalty valuation decision, you should consider lodging an objection.
Objections must be lodged within 60 days of receiving the assessment notice or decision notice.
You can lodge an objection if you are dissatisfied with:
In many cases, it may be quicker and easier to first discuss your issue with the staff member who made the decision to see if the matter can be resolved without going through the objection process.
It may take up to 90 days to determine an objection; however, it can sometimes take longer (e.g. if the matter is complex or more information is needed).
Lodging an objection does not extend the due date for payment of your liability.
You must pay your liability by the due date for payment (as stated on the notice) even if you lodge an objection.
Interest will accrue on any amount unpaid by the due date (except for some grants). We may also take debt-recovery action against you.
You will need to provide sufficient reasons and information to support your objection. You are responsible for proving your case.
Read about the objection process.
If you are dissatisfied with the outcome of your objection you can either:
Applications or appeals must be lodged within 60 days after you receive the objection decision.
You must pay your liability in full—including penalty and interest—before you apply for a review of an objection decision (other than for a grant or a royalty valuation decision).
Learn about the review process.
You can apply to the Supreme Court of Queensland for a review of a decision on questions of law (judicial review)—but not for assessments, royalty valuation decisions or non-reviewable decisions.
In many cases, it may be quicker and easier to first discuss your issue with the staff member who made the decision to see if the matter can be resolved without going through the judicial review process.
You should seek legal advice if you intend to apply for judicial review under the Judicial Review Act 1991.
You cannot lodge an objection, appeal or judicial review application for a non-reviewable decision.
This is a decision of the Commissioner of State Revenue that is declared under the relevant legislation (excluding grants) to be a ‘non-reviewable decision’.
Non-reviewable decisions are: