Our performance

Fiscal

Service standards Fiscal coordination and budget strategy development	2020–21 Target/estimate	2020–21 End of financial year actual
Effectiveness measure
Achievement of the government’s fiscal principles¹	New measure	New measure
Efficiency measure
Average cost per hour of advice and support output	$122.05	$121.00
Service standards Financial Provisioning Scheme
Effectiveness measure
Overall stakeholder experience in using processes associated with the Financial Provisioning Scheme	90%	93%
Efficiency measure
Cost to manage the state’s resource sector estimated rehabilitation cost risk	New measure	New measure

Notes:

This new measure is replacing the individual measures relating to the fiscal principles which have been updated by the government to address the impact of the COVID-19 pandemic and associated health restrictions that have curtailed economic activity.

Economics and policy

Service standards Economic and revenue policy, analysis and forecasting	2020–21 Target/estimate	2020–21 End of financial year actual
Effectiveness measure
Stakeholder and customer satisfaction with Economic Strategy outputs	80%	71%
Efficiency measure
Average cost per hour of advice and support output	$104.72	$103.31
Service standards Agency policy and partnerships¹
Effectiveness measure
Overall customer satisfaction with policy and performance advice provided	75%	87%
Efficiency measure
Average cost per hour of advice and support output	$98.23	$97.16
Service standards Statistical services and data analytics
Effectiveness measure
Stakeholder and customer satisfaction with Queensland Government Statistician outputs (rated satisfied or very satisfied)	95%	100%
Efficiency measure
Average cost per hour of advice and support output	$94.51	$95.08

Notes:

This service area has been renamed from Policy and partnerships: line agencies, to better reflect the service operations of Queensland Treasury.

Commercial and investment¹

Service standards Commercial projects	2020–21 Target/estimate	2020–21 End of financial year actual
Effectiveness measure
Overall customer satisfaction with advice and support provided	80%	76%
Efficiency measure
Average cost per hour of project services	$114.25	$117.09
Service standards Shareholder services
Effectiveness measure
Overall customer satisfaction with advice and support provided	80%	78%
Efficiency measure
Average cost per hour of advice and support output	$98.73	$102.51
Service standards Investment facilitation and partnerships
Effectiveness measure
Value of capital investment enabled through project facilitation²	$1.5B	$1.3B
Estimated number of jobs enabled through project facilitation	1,715	2,336
Efficiency measure
Capital investment enabled per dollar spent on project facilitation services	New measure	New measure

Notes:

This service area has been renamed from ‘Commercial Services’ to ‘Commercial and Investment’ to accommodate machinery-of-government changes with the transfer of Investment Facilitation and Partnerships to Queensland Treasury.
The variance between 2020–21 Target/estimate and Actual is mainly attributable to a delay in finalisation of the Forest Wind Farm project partially offset by other new

Revenue management

Service standards Revenue services	2020–21 Target/estimate	2020–21 End of financial year actual
Effectiveness measure
Total revenue dollars administered per dollar expended – accrual¹	$150	$199
Customer satisfaction with services provided	75%	74%
Efficiency measure
Average compliance revenue assessed per dollar cost of delivering a compliance program²	$10.85	$9.56
Service standards Debt collection services
Effectiveness measure
SPER clearance rate (finalisations/lodgements)	95%	102%
Average overdue debt as a percentage of total revenue collected	2%	1.4%
Efficiency measure
Average cost per $100 of revenue and penalty debt collected	New measure	New measure
Discontinued measures
Average cost per $100 collected³	$9.40	$9.58

Notes:

The increase between 2020–21 Target/estimate and Actual is due to an increase of revenue collections and grants paid during 2020–21.
The 2020–21 Actual is calculated by averaging the efficiency rates for the 3 prior years. Efficiency has increased because of the impacts from new technology in identifying potential non-compliance.
Measure previously reported under Revenue Services This measure is solely penalty debt based and has been replaced by ‘Average cost per $100 of revenue and penalty debt collected’. The method for calculating the measure remains unchanged.

Last updated: 29 September 2021