Our performance

Fiscal

Fiscal

Service standards

Fiscal coordination and budget strategy development

2020–21

Target/estimate

2020–21

End of financial year actual

Effectiveness measure
Achievement of the government’s fiscal principles1 New measure New measure
Efficiency measure
Average cost per hour of advice and support output $122.05 $121.00
Service standards

Financial Provisioning Scheme

Effectiveness measure
Overall stakeholder experience in using processes associated with the Financial Provisioning Scheme 90% 93%
Efficiency measure
Cost to manage the state’s resource sector estimated rehabilitation cost risk New measure New measure

Notes:

  1. This new measure is replacing the individual measures relating to the fiscal principles which have been updated by the government to address the impact of the COVID-19 pandemic and associated health restrictions that have curtailed economic activity.

Economics and policy

Economics and policy

Service standards

Economic and revenue policy, analysis and forecasting

2020–21

Target/estimate

2020–21

End of financial year actual

Effectiveness measure
Stakeholder and customer satisfaction with Economic Strategy outputs 80% 71%
Efficiency measure
Average cost per hour of advice and support output $104.72 $103.31
Service standards

Agency policy and partnerships1

Effectiveness measure
Overall customer satisfaction with policy and performance advice provided 75% 87%
Efficiency measure
Average cost per hour of advice and support output $98.23 $97.16
Service standards

Statistical services and data analytics

Effectiveness measure
Stakeholder and customer satisfaction with Queensland Government Statistician outputs (rated satisfied or very satisfied) 95% 100%
Efficiency measure
Average cost per hour of advice and support output $94.51 $95.08

Notes:

  1. This service area has been renamed from Policy and partnerships: line agencies, to better reflect the service operations of Queensland Treasury.

Commercial and investment

Commercial and investment1

Service standards

Commercial projects

2020–21

Target/estimate

2020–21

End of financial year actual

Effectiveness measure
Overall customer satisfaction with advice and support provided 80% 76%
Efficiency measure
Average cost per hour of project services $114.25 $117.09
Service standards

Shareholder services

Effectiveness measure
Overall customer satisfaction with advice and support provided 80% 78%
Efficiency measure
Average cost per hour of advice and support output $98.73 $102.51
Service standards

Investment facilitation and partnerships

Effectiveness measure
Value of capital investment enabled through project facilitation2 $1.5B $1.3B
Estimated number of jobs enabled through project facilitation 1,715 2,336
Efficiency measure
Capital investment enabled per dollar spent on project facilitation services New measure New measure

Notes:

  1. This service area has been renamed from ‘Commercial Services’ to ‘Commercial and Investment’ to accommodate machinery-of-government changes with the transfer of Investment Facilitation and Partnerships to Queensland Treasury.
  2. The variance between 2020–21 Target/estimate and Actual is mainly attributable to a delay in finalisation of the Forest Wind Farm project partially offset by other new

Revenue management

Revenue management

Service standards

Revenue services

2020–21

Target/estimate

2020–21

End of financial year actual

Effectiveness measure
Total revenue dollars administered per dollar expended – accrual1 $150 $199
Customer satisfaction with services provided 75% 74%
Efficiency measure
Average compliance revenue assessed per dollar cost of delivering a compliance program2 $10.85 $9.56
Service standards

Debt collection services

Effectiveness measure
SPER clearance rate (finalisations/lodgements) 95% 102%
Average overdue debt as a percentage of total revenue collected 2% 1.4%
Efficiency measure
Average cost per $100 of revenue and penalty debt collected New measure New measure
Discontinued measures
Average cost per $100 collected3 $9.40 $9.58

Notes:

  1. The increase between 2020–21 Target/estimate and Actual is due to an increase of revenue collections and grants paid during 2020–21.
  2. The 2020–21 Actual is calculated by averaging the efficiency rates for the 3 prior years. Efficiency has increased because of the impacts from new technology in identifying potential non-compliance.
  3. Measure previously reported under Revenue Services This measure is solely penalty debt based and has been replaced by ‘Average cost per $100 of revenue and penalty debt collected’. The method for calculating the measure remains unchanged.
Last updated: 29 September 2021